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Charge 5 blank screen

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‎07-24-2023 13:06 - last edited on ‎07-25-2023 10:54 by Fitbit Moderator

‎07-24-2023 13:06 - last edited on ‎07-25-2023 10:54 by Fitbit Moderator

Charge 5 went blank last week. Tried to reset it a few times. Now all I do is get a blank screen. Fireware,  57.20001.188.5

Please contact me with information. Thank you,

Have had a Fitbit since 2014. This is frustrating

Mark

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎07-25-2023 10:56

‎07-25-2023 10:56

Hello there, @Markworo. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎07-25-2023 13:46

In response to MarreFitbit

‎07-25-2023 13:46

I have the same issue, what was the fix?

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‎07-25-2023 19:46

‎07-25-2023 19:46

I am having the same issue.  Appears that lots of folks are having the issue but fitbit will only offer 35% discount for devices past the 1 year even for their mistake. https://gadgetsandwearables.com/2023/07/08/fitbit-charge-5-bricked-device-firmware-update/

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