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Charge 5 blank screen

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‎08-22-2023 07:55 - last edited on ‎08-22-2023 08:02 by Fitbit Moderator

‎08-22-2023 07:55 - last edited on ‎08-22-2023 08:02 by Fitbit Moderator

My charge 5 screen stays black. Charged it, reset done but nothing helps

Moderator Edit: Clarified subject

Best Answer
7 REPLIES 7

‎08-22-2023 08:04

‎08-22-2023 08:04

Hi there, @Naomi23. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


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0 Votes

‎08-22-2023 11:41

In response to MarreFitbit

‎08-22-2023 11:41

My Charge 5 screen is also black. The device vibrates when I receive a notification. But the screen is black when tap it. It doesn’t light up when I charge it. And the reset with the power cord button didn’t fix it.

Best Answer

‎08-22-2023 11:42

In response to ES-portugal

‎08-22-2023 11:42

I also tried changing the clock face and it’s still black.

Best Answer

‎08-23-2023 10:27

In response to MarreFitbit

‎08-23-2023 10:27

Hello.

I have the same problem today. The Charge 5 vibrated Mike crazy and went blank.

I tried the reset method several times and it either does random vibration patterns or vibrates continuously as it is doing now.

I can log into it with app and see that it is fully charged.What's the next step?

 

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0 Votes

‎08-23-2023 10:42

In response to TishH

‎08-23-2023 10:42

Ik heb hetzelfde probleem sinds zondag. Het scherm is zwart en soms zie je een flits of strepen. Alles geprobeerd, maar niets helpt

 

groetjes Melanie 

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0 Votes

‎08-23-2023 10:52

In response to MarreFitbit

‎08-23-2023 10:52

Het wijzigen van de wijzerplaat heeft bij mij niet geholpen. Nog steeds een zwart scherm. 

groetjes Melanie 

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‎08-30-2023 02:35

In response to ES-portugal

‎08-30-2023 02:35

Hello everyone. I tried resetting several times with the button on the power cord (waiting the appropiate time between attempts) and did not recover the screen. The Chrage 5 vibrated when I tried to reset and also when I received a notification. I chatted with customer support and changed the watch face with the app on my phone as suggested. The screen on the Charge 5 continued black. Then customer service set me up for a return and hopefully a replacement.

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