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Charge 5 blank screen

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‎03-04-2024 11:07 - last edited on ‎03-05-2024 03:54 by Fitbit Moderator

‎03-04-2024 11:07 - last edited on ‎03-05-2024 03:54 by Fitbit Moderator

My screen is just all white. Have tried to restart it by the cable and change the clock. Didn't work. Still white.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-05-2024 03:56

‎03-05-2024 03:56

Hi there, @EVBeck. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 screen is still white despite the steps you've tried. I appreciate you taking the time to troubleshoot the issue before reaching out. We're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎03-06-2024 02:30

‎03-06-2024 02:30

I had a similar situation, I just rebooted it! And everything worked for me! Otherwise I would go to the service center)))

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‎03-06-2024 02:35

In response to franksmissing

‎03-06-2024 02:35

Hi there, @franksmissing. Welcome on board. I'm glad to hear that you managed to solve the issue with your Fitbit device. Thanks for sharing what worked for you! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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