Charge 5 blank screen

[Joymurphy2]

Screen is black.  Won't wake up 

Moderator Edit: Clarified subject

[Crewsue]

Mine too! 
what’s going on? 

[MarreFitbit]

Hi there, @Joymurphy2 @Crewsue. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 devices aren't turning on. I will do my best to help you with this! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[NancyDE57]

got anything else???  This was a no from me.

[torontobaddie]

I have the same issue. My screen is black. However, it is syncing with the app and charging (though the batter is draining faster than usual). 

I have tried connecting to the charger and pressing the button 3 times with approximately 1 second in between and it did not work. I tried changing the clock face via the app and my screen is still black. 

If Charge 5 is unresponsive: 

1. Connect your device to the charging cable.
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.

Note: If the device doesn’t restart, wait 15 seconds and try again.

[torontobaddie]

My screen randomly turned back on. 

[WMQueenie]

Mine is still black and I've done everything they said.  9 months old, piece of crap.  

[NancyDE57]

Mine tooo- and I have 2 dead ones in 2 days

[BKVegas33]

My FitBit Charge 5 also died this week out of the blue. The entire screen is black and it’s only a few months old. What do I do? 

[Jfeen82]

I love how this is the only response you can offer. 😂🤬

[DMMEL]

Hello.  My Charge 5 was working fine yesterday.  Then the screen was unresponsive despite double tapping the screen.  Seems to be charging okay.  Tried the restart suggested - pushing the button on the flat part of the cord etc.  Nothing happened.  Then the status bar appeared on the screen like you would see after a reboot.  This disappeared from the screen after a couple of minutes.  Also attempted to "forget this device" from my phone, turned off Bluetooth and turned it on.  Nothing has worked.  Looking for any suggestions as to how I can get my Charge 5 working again.  Thank you for your time.

[NancyDE57]

Start calling! Join the crowd of Dead charge 5