Charge 5 blank screen

[Hester_H]

My fitbit screen is black and unresponsive 

I have done a couple of resets and changed the clock face but no change 

Moderator Edit: Clarified subject

[Hester_H]

@MarreFitbit can you suggest anything else I can try ?

[Fowlerwalker]

I had the same issue.  Can someone suggest a fix?

[WCarey]

Mine is doing the same. 

I have restarted it multiple times, changed the watch face, and charged it fully. 

It does not respond to taps or wrist movement. 

[kdailey]

My Fitbit is also stuck on the black screen and is unresponsive to taps, swipes and wrist movement. 

I tried resetting with the button on the charger. It is not fixing the issue.

[kdailey]

I also tried changing the clock. I didn't fix the unresponsive Fitbit yesterday. This morning I woke up to a responsive Fitbit. It has remained responsive all day.🤞

[WCarey]

I tried that, but haven't had any luck.