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Charge 5 blank screen

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‎08-14-2024 05:57 - last edited on ‎08-14-2024 10:21 by Fitbit Moderator

‎08-14-2024 05:57 - last edited on ‎08-14-2024 10:21 by Fitbit Moderator

My charge 5 screen went dim yesterday for a minute or so then went completely blank. I have tried every reset tip mentioned in the help and other videos. 
the watch still vibrates when plugged in and when performing the reset. 
I disconnected the watch from my phone and now can not reconnect it. 
I have tried multiple times to have a chat with the support team but I get a creating chat message that just sirs on the screen. Waited over 40 mins and nothing. 

Moderator Edit: Clarified subject

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‎08-14-2024 17:54

‎08-14-2024 17:54

I understand. Mine did the same thing. This is my 4th Fitbit product and they all failed prematurely except the Charge 2. I will no longer buy these watches. They're horribly unreliable at a premium price. 

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