Charge 5 blank screen

[mickearl]

My watch said battery low when it was at 20%. I charged it to 65%, then it went black and will not display anything. I tried the reset button on the cable, it vibrates but still won't show anything. How do I get it to work. 

Moderator Edit: Clarified subject

[Rocky55]

No one cares it seems except owners if firbits like us.

[MarreFitbit]

Hi there, @mickearl @Rocky55. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 devices have gone blank. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Rocky55]

Screen fixed months ago, however n I one has replaced the Down graded
sleep chart.

No one cares.
It didn't need replacing as it wasn't broken.
If you have any good news on this issue please explain.
I n the future I will purchase a other device not fitbit or google.
Rocky 55

[2024bitfit]

This is true

no one from Fitbit will care

they are busy putting our devices out of service and sending coupons to buy new ones.

the company is scamming people 

[Rocky55]

Fitbit is not an option for me at any price. 

[FunkHound]

Try all their suggestions. When nothing works, best they'll do is probably offer you 35% off a new device. Fitbit simply don't have Tech advisors or repair centres, they only have Customer Advisors with limited resources bound by current company policies. Google when they fully take over in 2025 will surely rectify this kind of scenario. The way I see it, you can reflash a mobile phone with previous firmware manually on pc, so why not have a Tech Advisor talk you through how to do it with your fitbit firmware, provide a link, software for pc or something !?