help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2024 08:05 - last edited on ‎09-22-2024 08:40 by Fitbit Moderator

‎09-20-2024 08:05 - last edited on ‎09-22-2024 08:40 by Fitbit Moderator

My Charge 5 currently has a blank screen and is not responding, but the green light at the back is steadily on. I have tried pressing the button on the charging cable and no response.  Before it went dead, for a couple days it would not give a heart rate reading and then minutes before it went dead the contrast on the screen looked wonky. 

Any help would be appreciated.

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎09-22-2024 09:19

‎09-22-2024 09:19

Hi there, @Buttunz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still not working properly. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-23-2024 14:21

In response to MarreFitbit

‎09-23-2024 14:21

Hi, I have the same issue - blank screen. Tried with pressing the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Waited 10 seconds but Fitbit logo is not appearing. It is still blank. I appreciate any help.

Best Answer

‎09-24-2024 04:50

In response to rajY

‎09-24-2024 04:50

@rajY Welcome to the Fitbit Community Forums. I'm sorry to hear that your Fitbit device is still showing a blank screen despite the steps you've tried on your own. 

I've seen you too contacted our Support Team after posting here. Please feel free to reply back to the last email you received in case you have any questions regarding the outcome of your case. 

See you around! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-24-2024 13:25

In response to MarreFitbit

‎09-24-2024 13:25

The support team was no help whatsoever. They went through the usual
corrective steps which can be found through a simple google search ie.
press the button on the charger 3 times, etc, then essentially said "Welp
there is nothing more we can do for you." It has been such a disappointing
interaction with the "support team" who really offered no support. Their
product was clearly faulty since it just blanked out in a very short period
of time for no reason and they are not willing to make it right.
Best Answer