I agree with you 100%. My tracker continues to sync with my phone, and if I wear it, it transmits health data. About a week ago, the screen suddenly came back to life, and the device operated normally, EXCEPT that battery drain became excessive. Where in the past, I had to recharge the device maybe once per week, when the display returned, the battery drain was fast, and required recharging at least twice per day. The drain was approximately 10%/hour, even if I was not actively using the device. That went on for about a week, then suddenly, the screen went black again. It continues to sync, and battery drain returned to normal (takes a full charge, then lasts many days). Once again, there is no display except the brief logo when I connect the charge wire. I, too, have an open Fitbit service number that is yet unresolved by Fitbit. I also have a totally useless Premium account that I won’t be renewing. It’s unlikely that I’ll be buying another Fitbit product. I’ve already gone back to wearing an ordinary wrist watch. I miss the mirror notification and health data functions, but I survived before owning the tracker; I’ll survive without it. Apple Watch is out, because my phone is android. I’m looking at Garmins now.
