help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 blank screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2022 04:29 - last edited on ‎11-22-2022 02:57 by Fitbit Moderator

‎11-20-2022 04:29 - last edited on ‎11-22-2022 02:57 by Fitbit Moderator

My screen on charge 5 is blank white screen showing

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-22-2022 02:59 - edited ‎10-14-2024 10:34

‎11-22-2022 02:59 - edited ‎10-14-2024 10:34

Hi there, @Blueeyes123. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎11-22-2022 02:59 - edited ‎10-14-2024 10:34

‎11-22-2022 02:59 - edited ‎10-14-2024 10:34

Hi there, @Blueeyes123. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-08-2023 12:16

In response to MarreFitbit

‎01-08-2023 12:16

Hi this still isn’t working for me. Any other ideas? White screen. Tried resetting using the button charger and changing clock face. Both several time. 

Best Answer
0 Votes

‎01-10-2023 15:49 - edited ‎06-13-2023 10:24

In response to Woodie04

‎01-10-2023 15:49 - edited ‎06-13-2023 10:24

Hi there, @Woodie04. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit device before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes