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Charge 5 blank screen.

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‎04-04-2023 23:32 - last edited on ‎04-05-2023 07:47 by Moderator Alum

‎04-04-2023 23:32 - last edited on ‎04-05-2023 07:47 by Moderator Alum

Hi

 

my Charge 5 went blank today. Is still recording heart rate etc, is charged and have tried both changing the clock face and restarting using the button on the charger. The logo comes up but then disappears and nothing else. 

any ideas??

 

 

Moderator edit: format

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‎04-05-2023 07:47 - last edited on ‎02-12-2024 08:46 by Fitbit Moderator

‎04-05-2023 07:47 - last edited on ‎02-12-2024 08:46 by Fitbit Moderator

Hi, welcome to the Community forums, @Ryan77. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

Davide | Italian and English Community Moderator, Fitbit


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