Charge 5 syncing and screen issues

[agress]

My Charge 5 will not sync and the screen will not go off.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @agress!

Sad to hear that your Charge 5 isn't working as expected. As a first step to hopefully getting it back to normal operation, I'd suggest restarting it by closely following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.
2.) Press the button located on the USB plug of the charger 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears.

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hi there, @agress. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As @Talahthas has suggested, please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Regarding the syncing difficulties, please see Why won't my Fitbit device sync?