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Charge 5 blank screen

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‎09-14-2023 05:03 - last edited on ‎09-14-2023 09:08 by Fitbit Moderator

‎09-14-2023 05:03 - last edited on ‎09-14-2023 09:08 by Fitbit Moderator

While charging my Charge 5 I noticed the FitBit Logo going on and off. When I removed it from the charger I had a black screen. Have tried to reset several times. Have cleaned the back and the cable connection. Changed to a different charging cable. Still getting a black screen. Google software glitch?  Never had this problem until after the update was recently installed. Please help. 

Moderator Edit: Clarified subject

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‎09-15-2023 12:12

‎09-15-2023 12:12

Hello there, @GoGo52. Thanks for stopping by in the Fitbit Community Forums and taking the time to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-15-2023 13:25

In response to MarreFitbit

‎09-15-2023 13:25

Thank you.

Sent from my iPhone
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