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Charge 5 blank screen

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‎09-17-2023 08:47 - last edited on ‎09-18-2023 04:48 by Fitbit Moderator

‎09-17-2023 08:47 - last edited on ‎09-18-2023 04:48 by Fitbit Moderator

About an 1 hour ago I did the new update. Since then my Fitbit has not worked!! Black screen not syncing. I’ve transferred to google account, pressed button 3 times - nothing, then did it for 15 seconds, still not working. It’s like the watch has just died !!!! Please can you advise me what to do. My watch is 18 months old 

Moderator Edit: Clarified subject

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‎09-18-2023 04:50

‎09-18-2023 04:50

Hi there, @Flissn. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5 and taking the time to troubleshoot it before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty

Maria | Community Moderator, Fitbit


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