help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2023 10:16 - last edited on ‎10-21-2023 12:13 by Fitbit Moderator

‎10-21-2023 10:16 - last edited on ‎10-21-2023 12:13 by Fitbit Moderator

Charge 5 has lasted 6 months before packing in, it vibrates but the screen is black. As it was a replacement for a charged 4, the customer service are saying the warranty isnt carried over. I really wish that I had stayed with my trusted Garmin. I will never but a fitbit again

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-21-2023 12:16

‎10-21-2023 12:16

Hi there, @Lancslurcher. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issues you've been having with your Charge 5. I understand how you must be feeling. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

On a side note and based on your post, may I know if you already contacted our Support Team to report this issue? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-03-2023 06:45

‎11-03-2023 06:45

This happened to me too, it sucks!

Best Answer
0 Votes