Charge 5 blank screen

[JJarz]

Hey folks, I have the black screen of death on my Charge 5 (Yes, I have done the charger plug in, hold button three times, one second in between countless times) to no avail. 

It is still recording data, I can still sync it, I can't see the "watch face."  I have done countless google searches, all give the above suggestion, but that's not working. Anyone have any other ideas for me? I hit the one year mark in 9 days, so ...

It seems this happens every time my fit bit hits the one year mark, in all honesty, I haven't gotten but one past the one year mark.  I don't get it.  Except that I like the data so much, I should switch over.  

Thanks, JJ

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JJarz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 screen is still blank. I understand your concern, we're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[Dan-PNW]

My wife’s Charge 5 and my Charge 2 both have this same issue that started this last weekend. Nothing we do has been able to fix it. Charge 2 will synch but Charge 5 won’t. Since trackers are over 1 year old there is no help from support. I had a Charge 5 that died last month(flashing green lights quit working). Contacted support and they offered $35 off new tracker. Done with Fitbit as have had it with Google changes.

[JJarz]

seems they are sending me a new one, as it is not fixable.

[JJarz]

Bummer, I don't get it, I just went through and I have 8 fitbits since 2016, basically they all do this around 1 year, I did have one last 18 months.  

Mine was still under warranty by 2 weeks, so they are replacing it, sorry you got $35 only, I do think I may need to consider moving to another platform and device.  The google changes have been a bit frustrating, as I found none of the links it would give me for warranty went to warranty, it was a wild goose chase!