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Charge 5 blank screen

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‎10-24-2024 19:19 - last edited on ‎10-25-2024 08:20 by Fitbit Moderator

‎10-24-2024 19:19 - last edited on ‎10-25-2024 08:20 by Fitbit Moderator

The dreaded black screen. My charge 5 is just over a year old. Screen went black today. Its still syncing with my phone. No change when I push the button on charger or changed clock face. I see this problem a lot but can't find any solutions that fix it

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-24-2024 21:30

‎10-24-2024 21:30

Hi, @Jods123 , you mention pushing the button on the charger for your Fitbit, so I am guessing that you have tried to give your Fitbit a restart.  That is an excellent first troubleshooting step, but a single restart does not always work.  I would recommend giving your Charge 5 another restart, making sure that it really does restart (you should feel a small vibration as well as - hopefully - seeing the Fitbit icon.  The instructions for a restart are here .  Please follow the instructions carefully.

You also might want to try again changing the clock face.  You do that in the app, but then do need to sync your Fitbit.  Instructions for changing the clock face are described in this help article .  

It is good news that your Fitbit is still syncing - that means that it is still basically functioning as expected, even though the screen is not currently showing.  If repeating the restart and the clock face is not working then you might want to try allowing the battery to die completely before re-charging.  In this case I would absolutely not recommend removing the device from your account as you will need to be able to see the numbers on the screen in order to add it back in again.

Good luck and let us know how it goes.  Welcome to the Community Forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎10-25-2024 08:26

In response to Julia_G

‎10-25-2024 08:26

Hi there, @Jods123. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is blank. I understand your concern, we're here to help you! @Julia_G Thank you so much for your help!

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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