Will never buy another Fitbit product

[Brzmnky]

I bought a Charge 5 over a year ago, it didn't last 6 months.  At first I thought I received great customer service.  They quickly diagnosed it and decided to send me a replacement.  The replacement lasted almost 9 months and also died.  Now they are telling me it's out of warranty because per their policy, the warranty applies to the first purchase, not the replacement time.  Their solution is to give me a discount code to buy myself another fitbit.  I can assure you, they just lost a customer for life.  Why in the world would I spend more money when the product doesn't last 9 months.  This is insulting and a joke to treat customers this way.

[Iest]

I’ve had my charge 5 for 18 months and today it’s now totally not working, so I thought I’ll check out where to get it fixed and …… from what I can make out there are no repair centres! What sort of business model is that ? 
Also so bad for the environment and totally says they fo not care about the customer 

[CarmenTokyo]

Same here. Got my first Charge 5 in Oct 2022 and it broke in Jun 2023. Tried to fix it myself by force restarting several times and contacted the CS who told me the same method to restart and fix but still didn't work so they sent me a replacement in Jul 2023. Then 2 days ago it started acting weird again. I wasn't doing anything but it tracked my heartbeat as over 150. Restarted it normally and it couldn't track heartbeat anymore. In the middle of the night the screen became unresponsive so I charged it and battery showed 8% (it had at least 70% before I went to bed). Next morning it got fully charged and I synced it with app on phone and that's when it began to show the blue blinking logo and unresponsive. Tried force restart but won't work at all. The replacement Charge 5 lasted 1 year and 3 months.