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Charge 5 blank screen

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I tried several solutions that you guys suggested, on my Charge 5 with no success. The screen remains black.  I bought my watch 1.5 year ago. I am extremely disappointed. This is my third fitbit but it is my last one. I will not buy another one.  Too much money spent for little use.

Moderator Edit: Clarified subject

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Hi there, @Goodman. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand how you must be feeling, will do my best to help you with this! 

To better assist you, may I know the troubleshooting steps you've tried so far?

In the meantime, if you haven't done so yet, please try the steps below:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap your Fitbit device image. 
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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