Charge 5 blank screen

[Candy1984]

Won't respond. Bkack screen . I've tried everything to reset. Won't respond at all. I even attempted to set it up as new device but Bluetooth Won't even work 

Update: Oops. Hit button too fast. It's a charge 5 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Candy1984. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern, I will do my best to help you with this!

To better assist you, I'd like to know if the Charge 5 is completely blank or it does shows the Fitbit logo when you attempt to restart it? Also, I'd like to confirm that you've restarted your Charge 5 as described here. 

[Candy1984]

Hey I've done all the steps to try and restart it. I don't get firbit
logo.on screen but it vibrates. I have managed to get Bluetooth finding the
device again but can't re connect it because the screen is back and I can't
see the code. No matter how I try to reset the screen won't show up just
watch vibrates

[MarreFitbit]

@Candy1984 Thanks for getting back to me and for the update. 

Since all the steps you tried didn't work, you have a Charge 5 and report a blank screen, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Trisheeey8]

Hi, Femme2 and I are having the same issue and started a separate thread. We have the Fitbit logo and I also had a red circle with an X. I’ve tried resetting with the button on the charger. 

Thanks for any help you can provide on either thread.