Charge 5 blank screen

[Garisanter]

My Fitbit isn’t working anymore. Even trying to charge doesn’t work; the screen remains black. 

Moderator Edit: Clarified subject

[TheLevelOne]

Same here. Very sad

[MarreFitbit]

Hi there, @Garisanter. Welcome to the Fitbit Community Forums. @TheLevelOne It's nice to see you around! Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Charge 5 devices are blank. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Dteplus]

mine is dead too and after trying all the steps multiple times, it is still nonresponsive.  This has happened to about 4 of my fitbit devices over the years.  These devices aren't built to last

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What do we do if none of those work?   I wasn't doing anything wrong and it just stopped working.

[TheLevelOne]

I called support and they gave me a code for 35% off on a new Charge 6.  Mine was out of warranty, so I ordered one.  

Regards ---------

[wawadu]

Mine just shows a Blank screen. Tried resetting several times, Changing clock faces and even freezing it . Nothing works . 

very disappointed really.  

[marcoal87]

my screen went blank this morning.  tried it all - soft start , hard startup , update app, firmare... still nothing.  i now it workign in the background.  its just the screen.

[allie72]

Same!! I'm so tired of my Charge 5 becoming unresponsive!! It's so frustrating!! None of the step by step instructions have worked.

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That's the same exact thing I am experiencing, too! 

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Moderator edit - merged messages

[FloundersMate]

Same here! Suddenly stopped, red flashing light and blank screen. Been on charge all day. App not synching, restarts doing nothing. Even tried forgetting device on bluetooth, now it wont find ut again 🤦🏻‍:female_sign:

[Deepblore]

I am also struggling with the same issue. Is there a solution for this?

[marcoal87]

I gave up on trying to fix mine, so I bought a new 6. I had my 5 for 3yr and wore it almost every day so it doesn't owe me anything. Good luck!

[Debjoski]

I tried all of these steps and they did not work. My app is showing it synced last night at 7:58 with a full charge. As of this morning the screen is black, it will not reboot using any of the methods.