Charge 5 blank screen

[Helenemt]

My charge 5 has a black screen suddenly with 35% charge. I have tried pressing the button three times on the charger lead but nothing happens. When I first put my Fitbit on charge it vibrated for about 30 seconds but nothing else has happened and I can’t get it to work.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Helenemt. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Helenemt]

I have tried all this but still have a black screen. I have deleted and
reinstalled the Fitbit app but still nothing. I can’t find where to change
the clock face and nothing Is working

[MarreFitbit]

@Helenemt Thanks for getting back to me and for the update. I'm sorry to hear that nothing is working. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[Helenemt]

Ok thanks for trying to help me out