Charge 5 - can't charge

[lkis229]

This is my 2nd fitbit and both died after two years. This one will not charge. I have done the restart/bought new cables and nothing. Can anyone give lme some help on this or do I just buy another brand.

[Becca1036]

Mine won't charge either! 

[lkis229]

I'm sick of the fitbits quitting after only a couple of years! I thought
this one was supposed to be more reliable.

[FatimaFitbit]

Hi there @lkis229 and @Becca1036! A warm welcome to the Fitbit Community!

Thank you for reporting that your Charge 5's are not charging and for all your efforts.

I suggest you try to do this:

• Clean the contacts of the watch with a toothbrush and fresh water and gently clean the pins on the charging cable with a cotton swab and some rubbing alcohol.
• After that, charge the watch for 30 minutes using a different USB port on a computer or other UL-certified wall charger.
• You can read this article too: Why isn't my Fitbit device's battery charging? 
• If the situation persists please contact support.

[lkis229]

Thanks for the update - and yes I did all those things. I bought a new cable as well but will be looking for another type of smartwatch in the future. Buying a new fitbit every two years is not feasible.