10-20-2022 05:08 - last edited on 10-21-2022 07:42 by DavideFitbit
10-20-2022 05:08 - last edited on 10-21-2022 07:42 by DavideFitbit
This morning my Charge 5 has appeared with a black screen showing a red x surrounded by a circle, I've tried to restart it but it didn't work and now I don't know what to do. How can I fix it?
Thank you
Moderator edit: format
10-21-2022 07:42
10-21-2022 07:42
Hi, welcome to the Community forums, @Smuñoz.
I appreciate all the information that you've shared about this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps.
Before considering other options, please make sure that you've tried all the steps listed here below as well:
I'll be around.
10-21-2022 13:29 - edited 10-23-2022 20:50
10-21-2022 13:29 - edited 10-23-2022 20:50
Hi,
@DavideFitbit I've tried both methods without any positive result. What could I do now?
11-15-2022 10:56
11-15-2022 10:56
@Smuñoz Thank you for confirming that you already tried all the steps suggested earlier. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.
I hope everything goes well, keep me posted.
12-04-2022 06:50
12-04-2022 06:50
Davide - please look at other threads with the same issue. The recommended procedure is clearly not working and requires that the product is exchanged by Fitbit for a functioning unit.
12-04-2022 10:02
12-04-2022 10:02
I’m having this same issue. Red x with the circle. Did the three button reset and was able to resolve until the next morning. Now completely blank and won’t reset or turn on. It was fully charged last night. Please help me resolve.
12-22-2022 09:04
12-22-2022 09:04
Welcome to the Fitbit Community forums, @Jfrank01.
Thanks for confirming that you're still experiencing the same inconvenience with your Charge 5 and that you already tried all the steps suggested earlier.
I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.
@Juraj80 Thank you for sharing all your feedback and comments. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.
See you around in the Community.