Charge 5 completely discharged

[nhopp]

After Fitbit died on vacation with no power cable available, I tried to charge it up a few weeks later. At first the blue screen flashed once or twice, but now there is no vibrate, nothing on the screen, resetting using the charger doesn't work, the charging prongs read 5V and the charging receptacles have a full electrical pathway. I doubt there are any other solutions, but willing to try anything, since this product is less than 2 years old.

[Dwanamaker]

I'm having the same exact problem with mine and have had no resolution and I've only had mine for a year 😞

[DSFB]

I have exactly the same issue and nothing seems to help. 

[MarreFitbit]

Hi there, @nhopp @Dwanamaker @DSFB. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 devices are still having charging issues. I understand how you must be feelin, I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5 (once again). I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

[nhopp]

Thanks for your reply. I have tried all of this before, charging the unit overnight with no result. I have tried to restart the unit, reset the unit. Nothing seems to do anything at this point. I cannot connect via bluetooth, nothing.