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Charge 5 dead 13 months after purchase

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‎09-05-2023 12:52

‎09-05-2023 12:52

2nd time I had a Fitbit die one month out of warranty. I've been on chat support and tried all suggestions to recover it. Not able to do so. And I am (curiously) one month out-of-warranty AGAIN when this one died. My first one lasted for several years until the non-changeable band broke. It seemed a good time to replace it with a newer device. Fool me once, shame on you. Fool me twice, shame on me. Leaving Fitbit for good now. 

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6 REPLIES 6

‎09-05-2023 12:58

‎09-05-2023 12:58

Side note: found this on another forum: "If your Fitbit is still under warranty (1 year in most areas, 2 years in Europe)". Too bad I don't live in Europe.

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0 Votes

‎09-05-2023 15:23

‎09-05-2023 15:23

My charge five went black as well. Call customer service they told me I was out of warranty then they gave me a 35% off code to purchase another one but they only have white in stock, not happy.

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‎09-05-2023 17:54

‎09-05-2023 17:54

My charge 5 died 15 months after purchase. BS from customer service giving 35% discount on another one, after being a Fitbit user for 10 years. Not any more. Seems coincidental with new firmware update.

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‎09-05-2023 20:02

In response to Pepsimikeh34

‎09-05-2023 20:02

I got the same reply with the 35% off. Nope.

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0 Votes

‎09-05-2023 20:05

In response to SunsetRunner

‎09-05-2023 20:05

I have the same thoughts, though I kept ignoring the upgrade. I really think the upgrade is what killed by prior Fitbit. I was hoping to escape that fate for my Charge 5, but it is curiously and mysteriously now just dead...1 month out of warranty.

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‎09-06-2023 01:08

‎09-06-2023 01:08

This is my second Fitbit to die in the month after warranty. If I can’t fix this one there won’t be a third. This is ridiculous.

 

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