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Charge 5 dead after an update

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‎11-13-2023 10:46 - last edited on ‎11-15-2023 07:42 by Fitbit Moderator

‎11-13-2023 10:46 - last edited on ‎11-15-2023 07:42 by Fitbit Moderator

i have checked all the other posts and realized no one is getting help. my less than a year old charge 5 died october 29 after an update...i successfully got it started day befire yesterday for less than 24 hours. it died during the night and won't restart now. 

 

Moderator edit: updated subject for clarity.

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‎11-13-2023 11:08 - edited ‎11-13-2023 11:09

‎11-13-2023 11:08 - edited ‎11-13-2023 11:09

My died to after the update also but Fitbit is denying any problems with the update, and their solution is to go out and spend more money on a new piece of garbage with a 50% discount.

if your is lest that a year old you may get  a brand new piece of garbage .. 🙂

 

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‎11-14-2023 06:55

In response to Jorgepino

‎11-14-2023 06:55

Exactly the same here.

I bought a charge 5 1 year ago after having a charge 4 before from which the belt broke.

After 5 months the screen stopped working, after contacting support they sent a new one.

Again 5 to 6 months later exactly the same happened. Again they send me a new one.

So I have already my 3rd charge 5 which worked for less than 1 month! It's dead at all won't charge and wont even hard reset vibrating when I press the reset button on charging cable.

Indeed they only offer a replacement or a 50% discount, BUT  NOT on a charge 6. I don't want another ugly fitbit device, and also not a 4th charge 5 which will break soon again.

Another surprising thing is that customer support isn't available at all anymore in The Netherlands. You can only contact them by X (Twitter) which I don't have.

What a shame! I really like the charge before, but fitbit really disappoint their customers right now and looses my trust

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