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Charge 5 died overnight

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‎05-01-2023 23:40 - last edited on ‎05-02-2023 08:25 by Fitbit Moderator

‎05-01-2023 23:40 - last edited on ‎05-02-2023 08:25 by Fitbit Moderator

When I went to bed I was at 48%, woke up less than 4 hours later battery dead and after charging lost all my data. Why would that happen? Is my battery level not indicating correctly perhaps?

 

Moderator Edit: Clarified subject

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‎05-02-2023 04:08 - edited ‎05-02-2023 04:12

‎05-02-2023 04:08 - edited ‎05-02-2023 04:12

Welcome to the Fitbit community, @mg_fit!

Sad to hear that you're having issues with your device! I've moved your post to a new thread to keep things ordered.

 

As this sometimes works wonders, I'd suggest to restart your device as a first step, following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

 

If this won't work for you, you could run the battery of your Charge 5 completely down and give it a full charge for several hours afterwards.

 

As a final resort, please contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎05-02-2023 08:28 - edited ‎06-15-2023 11:32

In response to Talahthas

‎05-02-2023 08:28 - edited ‎06-15-2023 11:32

Hi there, @mg_fit. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Talahthas Thank you so much for your help and advice. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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