Charge 5 display went dark

[Vhenning]

Purchased the Charge 5 in March 2022.  Today display went dark.  Can’t get it to come back on.  Plugged charger into usb and held the button (3 times) on the charge cord down but still no display!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Vhenning. 

Thank you for sharing all this information about the issue you're experiencing with your Charge 5 and for confirming that you already tried the restart procedure. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, I recommend that you continue the communication with them so they can provide you with the next steps. 

See you around. 

[Algarmon73]

I am having the same problem. I have tried the button 3 times method and it vibrates but no response on screen. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Algarmon73. 

Thank you for confirming that you've been having the same issue with your Charge 5 and for confirming that you already tried the three pulse restart. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around.