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Charge 5 doesn't always track heart rate or sleep

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‎09-20-2022 00:08 - last edited on ‎09-25-2022 15:46 by Fitbit Moderator

‎09-20-2022 00:08 - last edited on ‎09-25-2022 15:46 by Fitbit Moderator

I have to give in and admit, after 3 years of using a Fitbit, I am really disappointed with my Charge 5. 
I upgraded a few months ago from a 4 to a charge 5, and have to say it’s a complete let down. Constantly having to move it to find heart rate, and barely ever tracks my sleep. I honestly wish I had stuck with the charge 4 as I never had issues with it. 
Debating spending yet more money on a different type of strap, has this made a difference to anyone else?

 

Moderator Edit: Clarified subject

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