Charge 5 doesn't charge

[Ptje]

Hi, my Fitbit Charge 5 won't charge anymore. On the screen it says it is charging, but after a whole day connected to USB (socket), it still gives 15% charged, like it did when I connected it. Already cleaned the connections, that didn't help. Does anyone know how to solve this?

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @Ptje. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[Ptje]

Hi David,

Yes, I managed to contact Customer Support (didn't work via my standard browser). A reboot did the job, my Fitbit is charging fine now.

[DavideFitbit]

That's great news, thank you for sharing this update, @Ptje! 😁