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Charge 5 doesn’t record my sleep

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‎08-19-2022 10:46 - last edited on ‎09-10-2022 08:32 by Moderator Alum

‎08-19-2022 10:46 - last edited on ‎09-10-2022 08:32 by Moderator Alum

My Charge 5 isn’t recording my sleep.These are all the things I have done and it will work for a time and then it stops working.

I have worn my watch while I sleep on my other hand.

I have tighten it while I sleep. 

I changed the setting to sensitive.

I have deleted and downloaded the app.

I have reset my watch. 
I have made sure I am current with all the updates. 
So, what do I need to do?

 

 


Moderator edit: subject updated for clarity

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‎09-10-2022 08:31

‎09-10-2022 08:31

Welcome to the Fitbit Community forums, @JHDDJM-6. 

 

I appreciate all the details that you've shared about the inconvenience with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

It seems that you already tried all the steps shared in the forums to improve the accuracy of sleep tracking. I've also been informed that you already contacted the Customer Support team for further assistance with this and they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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