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Fitbit Charge 5 has black screen is charged and reset using charging cable doesn't work

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‎08-19-2022 14:09 - last edited on ‎09-10-2022 08:27 by Moderator Alum

‎08-19-2022 14:09 - last edited on ‎09-10-2022 08:27 by Moderator Alum

Fitbit Charge 5 black screen app shows charge to 92% pressing the button three times on the charge cable doesn't work and there's a constant green light on the back.

 

 

Moderator edit: format

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‎09-10-2022 08:26

‎09-10-2022 08:26

Welcome to the Fitbit Community forums, @Millwrightjohn. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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