Charge 5 doesn't record the kilometers

[Sibelia]

My Charge 5 doesn't record the kilometers I made often

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Sibelia. 

Thank you for all the information provided about this inconvenience with the Charge 5. 

Could you please provide a few more details? Let me know if you're experiencing this problem with a specific activity when using the GPS feature or if your device is not recording any distance at all throughout the day. In the meantime,  please try restarting your device following these steps: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

[Sibelia]

Hi Davide, I saw you are italian, me too, can you please repeat the explanation in our language? My English is a bit rusty and I afraid I didn't understand all the steps. Thanks

[Rich_Laue]

@Sibelia for future, before posting, at the bottom of every page is an option to change the language. 

 

[Sibelia]

Thank you for the clarification

[DavideFitbit]

@Sibelia Thank you for your response. 

Yes, no problem! I can share the information with you in Italian. Could you please start a thread in the Italian Community? You can post your question here so we can provide you with more information: Community Fitbit Italia (please click on the link twice).

You can also change the language with the instructions @Rich_Laue mentioned earlier and start a new thread in Italian. 😁

I'll be around.