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Charge 5 doesn't track anything

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‎03-31-2022 14:34 - last edited on ‎04-07-2022 06:40 by Moderator Alum

‎03-31-2022 14:34 - last edited on ‎04-07-2022 06:40 by Moderator Alum

I recently purchased the Charge 5, it is my 3rd Fitbit. I cannot stress how disappointed I am in the Charge 5. It doesn't track anything. I can't believe how terrible this product is. I have had the original and when that broke I bought the charge 4, loved that. My charge 4 recently broke so I figured I would upgrade to the Charge 5. Everyone please if you enjoy tracking your life do not buy the Charge 5!!  I'm heartbroken and disappointed in how terrible it is. Now I have to decide if I buy another Fitbit or just buy an Apple Watch. 

 

 


Moderator edit: subject updated for clarity

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1 REPLY 1

‎04-07-2022 06:39

‎04-07-2022 06:39

Hi, welcome to the Fitbit Community forums, @AmyM619. 

 

I appreciate all the feedback that you've shared about the product. I'm sorry to see you're experiencing this problem with your Charge 5.  

 

Before considering other options, could you please provide a few extra details about this problem you mentioned earlier? What is the information that is not being tracked? 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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