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Charge 5 draining too quickly

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‎12-12-2023 05:00 - last edited on ‎12-12-2023 09:45 by Fitbit Moderator

‎12-12-2023 05:00 - last edited on ‎12-12-2023 09:45 by Fitbit Moderator

My charge 5 stopped holding its charge a year ago (after owning it 11months). I’ve tried cleaning it, I’ve updated the software, I’ve done the charging cable reset, it still loses charge in half a day to a day. 
I gave up trying to get anywhere with a refund/replacement in April with the terrible customer service but I’d like to try again. 
Australian customer. 

Moderator Edit: Clarified subject

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‎12-20-2023 09:08

‎12-20-2023 09:08

Hello, @Frances51 Welcome to the community!

Thanks for posting your situation in regards to the battery life of your Charge 5.

 I was able to confirm you contacted support and they were able to provide you with a solution, my best recommendation would be to respond back to the information they've sent you.

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‎12-20-2023 12:00

In response to CrisVillaFitbit

‎12-20-2023 12:00

I have the same problem of my Charge 5 battery draining very quickly. Both for myself and my wife’s charge 5. Do you have a solution? Both devices are know useless. 

Best 

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