Charge 5 flashing Fitbit logo

[GaetanV]

My Fitbit charge 5 is only flashing the logo but nothing else is happening.  Someone else has this problem ?

Moderator Edit: Clarified subject

[Julia_G]

Hi, @GaetanV , have you tried giving your Charge 5 a restart?  The instructions are here .  If you are able to sync your Fitbit with the app it can also sometimes help to change the clock face .  You can do this in the app, but will need to sync the change to the Charge 5.  If this solves the issue you can return to the previous chosen clock face if you prefer.

Hopefully this will solve the issue, but please post again if not.  There is always someone here to help.  Welcome to the forums!

[GaetanV]

I have try all of it but the watch keeps flashing and doing nothing else.  Can't connect to Bluetooth, can't change screen by taping.  Absolutely nothing 

[Julia_G]

Hi, @GaetanV if you cannot restart or change the clock face I think the best thing to do would be to get in touch with Fitbit Customer Support on Contact.fitbit.com .  They will take it from there and hopefully get you back on track.

Good luck.  Let us know how it goes.

[GaetanV]

Thanks for the help and by the way after a while in the process it ends with a red X on.the screen.  Really weird

[Julia_G · Accepted solution]

Hi, @GaetanV , a red X can mean a failed update or a failed factory reset.  Did you try a factory reset?  Is your app showing that an update is available?  If it is showing an update available I would try to install it, even with the red X.  If you tried a factory reset I would try re-installing it in the app and see if that works.

[GaetanV]

MIRACLE ! My Charge 5 is back online but I have no idea what happened over night. 🙃  I ll take it anyway...

[Julia_G]

Excellent!  Glad to hear it!

[GaetanV]

Back to square one my Fitbit is just flashing the logo non stop plus the batterie does not hold the charge.  Bref I got more than enough of spending time on this.  I have tried everything suggested and nothing works...

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Cant acces watch control so cant do anything

[FloreFitbit]

Hi @GaetanV.

Thanks for participating in the forums. We've received your report and we wanted to let you know that your post has been moved to the English Charge 5 board this will help us to keep the forums organized.

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to provide you with some instructions.

[DavidRCJ]

I have the same problem as @GaetanV with my charge 5. Just a slashing logo and no ability to do anything else. 

can I ask how this was resolved. I’m about two weeks past the warranty period (can’t be certain as the product was a gift).

I have attempted restarts. I have removed the device and tried to connect to again. Nothing makes any difference.

To add, I tried to access your chat service. Continuous errors - can’t get through. Likewise the phone number says it’s not in service. I don’t use Twitter/X. Couldn’t see an email address. The forum provided this relevant thread. All a bit frustrating and time consuming when (back in the day) my three year old Fitbit charge was instantly replaced following a glitch, with amazing customer service. 

All is fine if you can pick this up and help me now. Would love to be able to properly interact with someone who can help! 

Thank you.

David

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Ps. What do you mean above by the English Charge 5 board? Is this not it? Sorry if that’s a silly question as this was the only board I was directed to. I live in the UK in case that helps.