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Charge 5 green screen

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‎01-07-2023 16:24 - last edited on ‎01-11-2023 05:49 by Moderator Alum

‎01-07-2023 16:24 - last edited on ‎01-11-2023 05:49 by Moderator Alum

My Charge 5 is showing an unresponsive green screen… I’ve tried the restart via button on charger but no good… searched for answers online but nothing so what’s the answer??

 

 

Moderator edit: format

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‎01-11-2023 05:48 - last edited on ‎12-03-2024 10:25 by Fitbit Moderator

‎01-11-2023 05:48 - last edited on ‎12-03-2024 10:25 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Croucher58. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the restart procedure. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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