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Charge 5 has purple screen

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‎03-01-2023 14:36

‎03-01-2023 14:36

Only had this about a month and the clockface is supposed to be black in the background but changed to bright pink/purple.  I have tried reset and clear data and changing watch faces, etc. And still this fluorescent color.   How can I get the original screen back and what could have caused this?

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‎03-01-2023 16:32

‎03-01-2023 16:32

Hi, @Candlegirl , if changing the watch face and resetting did not solve the problem, then I would suggest getting in touch with Fitbit Customer Support on Contact.Fitbit.com .  Be sure to let them know the troubleshooting steps you have already tried, and if you contact them by email it may be worth including a picture of your watch showing a couple of different watch faces.

 

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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