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Charge 5 has stopped working

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‎10-25-2022 08:29 - last edited on ‎10-27-2022 12:22 by Moderator Alum

‎10-25-2022 08:29 - last edited on ‎10-27-2022 12:22 by Moderator Alum

My Charge 5 has stopped working. Black screen

 

 

Moderator edit: subject updated for clarity

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‎10-27-2022 12:22 - last edited on ‎01-20-2025 09:33 by Fitbit Moderator

‎10-27-2022 12:22 - last edited on ‎01-20-2025 09:33 by Fitbit Moderator

Welcome to the Community forums, @Bronco65. 

I appreciate all the details that you've shared about this inconvenience with your Charge 5.

Before considering other options, please review the steps listed here below that have been useful for other users experiencing something similar: 

  1. Complete the 3 pulse restart procedure using the charging cable. 
  2. Please follow these steps in case you're having trouble to charge your device. 
  3. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
  4. If you  can't sync, tap on your profile picture > Charge 5 > Tap to see if a firmware banner appears. 
  5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Let me know if you continue to experience the same problem afterwards. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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