Charge 5 has the time and date wrong

[Oscarblue]

Time and date wrong 

Moderator edit: clarified subject.

[Odyssey13 · Accepted solution]

Hi @Oscarblue  the date and time both come from the smartphone or tablet you use to sync. You can't manually change it.

[ManuFitbit]

Good to see you for the first time in the community @Oscarblue.

Thanks for sharing the inquiry regarding the time and date.

Thanks for participating and providing a response @Odyssey13. 

Exactly so it is, the time and date should be automatically updated once you sync with the Fitbit app in your phone. I hope you were able to get the correct date and time but if not, please make sure your phone meets the requirements listed here. Your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

• On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

In addition, please complete a three pulse restart and let me know if you continue to experience the same problem afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[Rapp2450]

Watch came up one day ahead. How did that happen?

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Thanks will try

[Carolannmac]

Hey. my fitbit is doing the same thing but when i try to sinc it it comes up “cant sinc your fitbit” it’s connected through bluetooth and i only got it a few months ago so idk why it’s doing this and not sincing

[ManuFitbit]

Hi @Carolannmac. Good to see you in the community for the first time.

Thanks for asking about the difficult to sync.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available.