Charge 5 hot when charging

[Minorni_fit]

On June 15 my fitbit Charge 5 stopped working. It wouldn't charge not reset. The app kept saying the device needed to be updated. I kept trying to update it but it was erroring out. I then realized the app needed to be updated as well so I did update the app. The device however wouldn't update nor connect. After about 6 hours it seemed to be working but then the battery wouldn't hold a charge and it was dying after a few hours. Today, it died and I charged it as I normally do but when I checked it the device was hot. I stopped charging it and now it won't charge and the screen is black. Not sure if there is anything else to try but thought I'd reach out for help. Thanks for any advice.

[Gr4ndp4]

Hi, @Minorni_fit welcome to the community, you should talk to "Customer Support" using the chat facility or phone for a prompt response. It's a good idea to note the steps you've taken & results so you can brief the agent clearly and give them the opportunity to understand your issue quickly. You do not mention when you bought your Charge 5, you may have the benefit of Fitbit's "warranty", note when & where you bought it.

I hope this helps.

Cheers

[VV727]

Curious what you found out, my Charge 5 is doing the same. I can't charge it, both the cord and the fitbit are soooo hot

[Gr4ndp4]

Hi, @VV727, welcome, talk to Customer Support ASAP, and do not attempt further charging of your Charge 5.

Cheers

[VV727]

Thx, have contacted cust support and they sent me email asking for pics and description of what happened and when

[Minorni_fit]

Here's an article which talks about this issue and that it is a result of a fitbit update.

https://9to5google.com/2023/07/11/fitbit-charge-5-battery-bricking-update/

[Zorn]

@Minorni_fit figures they only reply with the real issue once the press gets wind of it.

Google Graveyard - Killed by Google

[VV727]

Thanks for sharing! I returned my fitbit and they are sending a new one. Fingers crossed it doesnt have the same issue. Thx again