Charge 5 is not syncing anymore

[Kac24]

Charge5 App has not synced since 12:01am. Not showing hourly steps and no notifications. Will not connect to charger.

Moderator Edit: Clarified subject

[RiekoC]

Hello @Kac24 

This help page has the troubleshooting steps to try: Why won't my Fitbit sync (<-- click link)

Please tell us more about the issue you're having with the charger. I know that I have to set my Charge 5 on the charging cable just right so that it charges. This page has the troubleshooting steps to try for issues with charging (<-- click link)

[Kac24]

I’ve tried all the steps. Phone is synced. It’s Fitbit that won’t sync. It all stopped at midnight rollover so there is no sleep data. Everything worked fine yesterday. Today it’s not communicating including charger connection.

[RiekoC]

Hello @Kac24 

Thank you for letting us know that you tried all the steps without success.

The next step would be to contact Support (<-- click link). Complete the prompts until you get to the option to chat or call.

[Kac24]

Thanks for the follow up. Fitbit app communication came back yesterday afternoon. Many hours of data missing but that’s ok

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[tlhoward]

I'm having the exact same issues, I've forced stop the app several times I've restarted the fitbit several time and I just tried to reset using the charger and it no changing.  It's very frustrating. 

[Kac24]

It was frustrating! Mine finally began syncing again yesterday afternoon. I have no answers but it was definitely a Fitbit interface issue and it’s back to normal.

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[RiekoC]

Hello @Kac24 

Thank you for letting us know that your Charge 5 is back to properly syncing. Sorry to see that you lost hours of data, though.