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Charge 5 is not tracking floors

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‎07-13-2023 12:54 - last edited on ‎07-14-2023 05:13 by Fitbit Moderator

‎07-13-2023 12:54 - last edited on ‎07-14-2023 05:13 by Fitbit Moderator

I mountain bike and hike in Western NC, counting floors is a major item for me.

I will be returning my Charge 5.....

What a disappointment!!

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-13-2023 13:09

‎07-13-2023 13:09

Floor counting is not available on the Charge 5 and has been removed from all Fitbits currently available on the Fitbit store.  Many of the older Fitbits do have this metric, but you may not be able to find one with full warranty as it may be from an unauthorised third party seller.  I am sorry not to have a better solution for you!  But welcome to the forums anyway.

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-14-2023 05:20

In response to Julia_G

‎07-14-2023 05:20

Hi there, @Ctaylor60. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I understand how you must be feeling. 

As @Julia_G has mentioned, floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, see Fitbit Charge 5 User Manual.

Maria | Community Moderator, Fitbit


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‎07-14-2023 05:27

‎07-14-2023 05:27

@Ctaylor60   The information shared by @Julia_G is slightly incorrect.  The Sense 2 and Versa 4 have the relative altimeter and count floors.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-14-2023 05:34

In response to LZeeW

‎07-14-2023 05:34

Apologies @Ctaylor60 , and thank you @LZeeW for the correct info!

Sense, Charge 5, Inspire 2; iOS and Android

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