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Charge 5 is not tracking my data

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‎08-20-2023 18:02 - last edited on ‎08-27-2023 07:20 by Fitbit Moderator

‎08-20-2023 18:02 - last edited on ‎08-27-2023 07:20 by Fitbit Moderator

20 Aug 2023  This morning I received a text. It said "This month, you wore your device 0 consecutive days. . . ." However, in actuality, instead of zero days, I have worn my Charge 5 every day for weeks, all of each day except when I was in the shower. I have observed the daily report on my activities and the weekly summaries. I am a participant in the data study, All of Us.

What seems to be my error? 

Dana Dunham

 

Moderator Edit: Clarified subject

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