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Charge 5 is not tracking my sleep data

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‎01-15-2025 14:59 - last edited on ‎01-16-2025 02:54 by Fitbit Moderator

‎01-15-2025 14:59 - last edited on ‎01-16-2025 02:54 by Fitbit Moderator

I have tried everything in the recommendations dating back a couple years. Had no problem with my previous charge. This is ridiculous. Does not record sleep other than a couple hours each night. Yes, I have restarted..yes, I have it snug on my wrist. Yes, I have played with sensitivity. I have no issues with any of the other functions.

whats the problem?

Moderator Edit: Clarified subject

 

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1 BEST ANSWER

Accepted Solutions

‎01-16-2025 02:56

‎01-16-2025 02:56

Hi there, @RF952. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 has stopped tracking your sleep data. I understand your concern and how you must be feeling, I will do my best to help you with this!

While reading your post, I was wondering if your Charge 5 is still tracking your heart rate? If your heart rate is OFF, you won't get sleep stages as heart rate readings are key for your sleep details. With that being said, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Charge 5, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Charge 5. To do so, from the Today tab, tap Devices > device image. Tap Sync Now. 
  • Next, switch it from Off to On and manually sync your Fitbit device once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

In addition to that, please make sure you've tried all tips and recommendations provided here Why don't I see sleep stages today?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎01-16-2025 02:56

‎01-16-2025 02:56

Hi there, @RF952. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 has stopped tracking your sleep data. I understand your concern and how you must be feeling, I will do my best to help you with this!

While reading your post, I was wondering if your Charge 5 is still tracking your heart rate? If your heart rate is OFF, you won't get sleep stages as heart rate readings are key for your sleep details. With that being said, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Charge 5, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Charge 5. To do so, from the Today tab, tap Devices > device image. Tap Sync Now. 
  • Next, switch it from Off to On and manually sync your Fitbit device once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

In addition to that, please make sure you've tried all tips and recommendations provided here Why don't I see sleep stages today?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-18-2025 08:34

In response to MarreFitbit

‎01-18-2025 08:34

Tried your suggestions and also did the Hokey Pokey, Seems to have improved. Fingers crossed. Thank you.

Best Answer

‎01-18-2025 11:44

In response to RF952

‎01-18-2025 11:44

Hello @RF952 

I hope you also turned yourself around. Cause that's what it's all about.  😉 😄

Rieko | N California USA MBG PE

Best Answer