Charge 5 is not tracking my steps properly

[Lyncam]

Steps were only recording 1/2 of the amt. I actually walked. 

Was told to Add New Device on my cell phone.  Did this and count came up correct steps on tracker. 

However, when the phone synched, the total steps went back to 1/2 of the amt. of steps I walked today. What do I do now?


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lyncam. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not tracking your steps properly. I understand your concern, I will do my best to help you with this!

If the steps that our Support Team has provided did not work, please feel free to contact them back for further assistance. Please note there's nothing left we in the community can suggest as our team already shared with you all the steps we could've also provided here. Also, since you already have a ticket open with them, it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[Lyncam]

Thank you.