Charge 5 is not working

[Michelle1001]

I have had my fit bit just over 1 year. I wash it now and again. I have been swimming with it for 1 week last year and fine. Last night I showered with it as it was looking a little grubby. Was working when I got out but then after half an hour screen went off. I thought it had ran out of charge but it will not charge, no recognition of putting the charger on. Tried resetting, nothing. The gold plate on the back is very loose as well. I take very good care of the Fitbit. Quite expensive if it only lasts 1 year ! 

Moderator edit: clarified subject.

[LaserSister]

Looking at the other forum threads, it seems like Charge 5s are dying everywhere! Mine also died this week - it suddenly started discharging the battery from 100% to 0% within just minutes. I contacted Fitbit via the chat function on this website and they are sending me a free replacement. Good luck with yours - it definitely sounds like this is a faulty product.

[Kizzyfc]

Mine died last night too. Put on charge overnight and still nothing. Contacted Fitbit on live chat this morning as it’s less than a year old but had no reply as yet 😡

[Michelle1001]

Yes I'm not at all happy. I really look after it and it doesn't seem as though the quality is very good at all! 

[HawkD1577]

My Charge5 stopped working last night too.   Tried the restart process several times.   Didn't help.

[Seashell41]

Mine stopped working today. It won't come on. It doesn't recognize the charger. How do you do the restart process? 

[Kizzyfc]

There is a small button on the end of the charger that goes into the plug. You have to press it 3 times within 8 seconds for at least 1 second per press. I’ve ended up contacting Fitbit and they are now sending me a new one out.

[Susinger]

Mine died today. Got it to wake up with a recharge but it won't pair so it's useless. It's the 3rd charge 5 I've had this year as they've replaced it twice, soon to be three times. 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for sharing these details, and the troubleshooting steps tried prior to posting. I'm sorry for the experience that you've had with your Charge 5. Fitbit strives to improve our devices, and the feedback we receive from our members is appreciated and a big part of the process.

@Michelle1001, @LaserSister, @Kizzyfc, @HawkD1577 and @Susinger It seems you already have a case created with our Support team and they're providing you with further assistance. Your case is in good hands, so please keep an open communication with them.

@Seashell41 If you haven't done so, let me recommend the steps described in this help article to see if your tracker starts charging correctly.