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Charge 5 is not working

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‎07-07-2024 17:46 - last edited on ‎07-08-2024 04:46 by Fitbit Moderator

‎07-07-2024 17:46 - last edited on ‎07-08-2024 04:46 by Fitbit Moderator

I have followed all of the troubleshooting suggestions and my Fitbit still is not functioning correctly. Any suggestions are greatly appreciated.


Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎07-08-2024 05:53

‎07-08-2024 05:53

Hi there, @jerryf53. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not working. I understand how annoying this can be, I will do my best to help you with this!

To better assist you, would you mind giving me more details of the issue? Is your Charge 5 not charging, not syncing?  ? Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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‎07-09-2024 08:30

In response to MarreFitbit

‎07-09-2024 08:30

My Fitbit won’t sync correctly and shows wrong time. The battery also discharges extremely quickly going from 100 percent to 5 percent within an hour. Thank you for your help.
Sent from my iPhone
Best Answer

‎07-09-2024 08:51

In response to jerryf53

‎07-09-2024 08:51

Same here.

Best Answer

‎07-11-2024 04:44

In response to MarreFitbit

‎07-11-2024 04:44

Would you please provide guidance on this issue?

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