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Charge 5 is showing the wrong time

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‎08-24-2023 06:16 - last edited on ‎08-24-2023 10:22 by Fitbit Moderator

‎08-24-2023 06:16 - last edited on ‎08-24-2023 10:22 by Fitbit Moderator

My clock is two hours fast.

How do I fix it?

 

Moderator Edit: Clarified subject

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‎08-24-2023 10:24

‎08-24-2023 10:24

Hi there, @Keal78. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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